We always strive for excellence and adhere to an excellent set of values in taking care of all our customers. Here's a set of guidelines we adhere to in our efforts to do our very best.

No Refunds.

Store Credit within 14 days of purchase for unopened, untampered sealed product and buyer is responsible for shipping product back.

There is no return or store credit on New Service Plan Activations, Bill Payments, Repair Services, or Unlocking Service.

Unlock time processing times vary depending on the unlock purchased. Actual processing times may in some rare instances take longer than expected. 

All Repairs are undertaken at our Repair Center facility by certified technicians. We are only responsible for repair services purchased from our website and require all customers to self-diagnose their phone prior to purchasing any particular repair service. All repairs are guaranteed for 24 hours after delivery of fixed devices for reporting of any glitches or defect. Self-caused damage including accidental or water damage is not related to any functional guarantees as part of the repair service.

Some devices may not be fixable by the repair service ordered if there is further phone damage preventing functionality. If your phone issue is not listed or requires further explanation, feel free to get in touch with us in coordinating a custom repair.

To switch companies, you must provide your current carrier's Account Number and PIN. This information can be obtained by calling the company (usually through 611) and requesting both the Account Number and PIN.

Upon submitting this information during purchase of a new plan purchase on this website, our number will be transferred onto the new SIM card and mailed out to you accordingly. 




Store Policy

 United States - only mail shipping services are fulfilled by USPS with  tracking details.


All trademarks associated with brands we sell, repair, or use as part of delivery are in no way related to our business other than obviously apparent and we make no infringement on their brands or copyrights.

All original and sourced content is placed appropriately within relevant commercial and non-commercial sections of this website. All content in blog section that reflects opinion in no way represents the official opinion of our business but is rather an open area of mention on all relevant matters trending.


Policies & Information

         © 2016 U Cell Shop


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